Megasaray Westbeach Antalya

“Todella kiva ja hyvä hotelli. Siisti, kivaa ohjelmaa ja hyvää ruokaa koko perheelle.”

Aivan mahtava hotelli. Hyvää ruokaa ja todella hyvä palvelu. Tykättiin todella paljon. Jos tulemme vielä Turkkiin - tulemme varmasti tänne. Lapsille kivaa ohjelmaa ja iltaisin myös hyvää ohjelmaa koko perheelle. Siisti ja hyvä hotelli kaiken kaikkiaan.

“Outstanding customer service!”

We unfortunately had to cancel our stay due to circumstances completely outside our control, but the way the hotel handled the situation deserves real recognition. We live in the UAE, and the Ministry of Education changed the school term dates at the very last minute. This meant our planned travel… lisää

We unfortunately had to cancel our stay due to circumstances completely outside our control, but the way the hotel handled the situation deserves real recognition. We live in the UAE, and the Ministry of Education changed the school term dates at the very last minute. This meant our planned travel dates were no longer possible for our family, even though our booking was technically outside the hotel’s refund policy. Despite this, the hotel team were incredibly understanding and supportive. The guest relations and customer service teams were extremely helpful, responsive, and genuinely cared about our situation. They took the time to review our case and kindly agreed to refund our booking, which we were very grateful for. It’s rare to see this level of flexibility and empathy, especially when the circumstances fall outside normal policies. Their willingness to help turned what could have been a very stressful situation into a positive experience. We really appreciate the professionalism, kindness, and excellent customer service shown by the team. Because of this, we would absolutely consider booking with them again in the future and would happily recommend the hotel to others. Thank you again to the guest relations and customer service teams for being so helpful and understanding.

vähemmän

“Nice stay but could have been better”

Pretty good overall. Customer service was not 5 star level.

“Excellent customer services”

one: We unfortunately had to cancel our stay due to circumstances outside our control when the UAE Ministry of Education changed school term dates at the last minute. Although our booking was technically outside the hotel’s refund policy, the team were incredibly understanding and supportive. The… lisää

one: We unfortunately had to cancel our stay due to circumstances outside our control when the UAE Ministry of Education changed school term dates at the last minute. Although our booking was technically outside the hotel’s refund policy, the team were incredibly understanding and supportive. The guest relations and customer service teams were responsive, compassionate, and took the time to review our situation, kindly agreeing to refund our booking. Their flexibility and professionalism turned what could have been a stressful situation into a very positive experience. We truly appreciate their kindness and excellent service, and would happily consider booking again and recommending the hotel to others.

vähemmän