Seven Seas Palmeras Ba

“Good experience!”

Excelent! 😎👌 Would come back! 🤝

“Excellent stay”

Just arrived back from our fantastic stay. Hotel is modern and spacious along with stylish decor. Stunning views as we had a sea view which also overlooks the pool. Superior sea view room was clean, modern and spacious. Air conditioning throughout the hotel making you feel comfortable. Entertainmen… lisää

Just arrived back from our fantastic stay. Hotel is modern and spacious along with stylish decor. Stunning views as we had a sea view which also overlooks the pool. Superior sea view room was clean, modern and spacious. Air conditioning throughout the hotel making you feel comfortable. Entertainment team were friendly, great to watch them entertain throughout the day and evening. Larger pool was great, with two children pools which were shaded. Water slides were located in a separate pool. We enjoyed having inflatables too which are allowed. Main restaurant, breakfast, lunch and dinner did have a large selection of food, like all hotels they repeat dishes. The staff couldn’t do enough for you. Variety of cocktails and alcoholic drinks available. There is a hair salon, and a few other shops on the complex which have a variety of different items you can purchase. Water sports is just a short walk on the beach. Only downside is that towels are left on sun beds from the day before to keep them reserved so when you come down in the morning most beds are taken. However the staff did fetch a couple of sun beds so we could sit round the pool. I would recommend families and couples.

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“Enver was a brilliant waiter!”

Wonderful hotel with very attentive staff especially Enver who made our table lovely in the evenings, particularly our last night with flowers and beautiful napkins to make it special. All staff were very friendly and seemed to appreciate our gratitude.

“High Expectations, Average Experience”

We booked Seven Seas Palmeras Bay Hotel (Alanya) because of its consistently high ratings on various booking platforms, so our expectations were quite high. Unfortunately, after staying here, we felt that the experience did not live up to the reviews, especially if you’re used to luxury resorts in … lisää

We booked Seven Seas Palmeras Bay Hotel (Alanya) because of its consistently high ratings on various booking platforms, so our expectations were quite high. Unfortunately, after staying here, we felt that the experience did not live up to the reviews, especially if you’re used to luxury resorts in Lara or even hotels like Granada Deluxe in Avsallar. The arrival experience was our first disappointment. Unlike most luxury hotels, there is no proper roundabout where you can comfortably stop your car while the bell staff unload your luggage. Instead, you have to drive through three security checkpoints, unload your luggage at the back of the property, and then park your car quite far from the hotel. It doesn’t create the welcoming first impression you would expect from a five-star resort. The reception staff were another weak point. They were not particularly helpful, and simple requests often took hours to be resolved unless we repeatedly followed up or complained. Service should be proactive rather than something guests have to chase. A good example was the fitness center. Several machines were not working, so my father informed the reception. Instead of arranging maintenance, they told him to find someone from the animation team. That simply isn’t acceptable customer service. Ironically, my father quickly identified the issue himself and managed to fix the machine. Guests shouldn’t have to repair hotel equipment themselves. Our room was also disappointing. Although we were told the hotel had been renovated about five years ago, our room in the older building certainly didn’t feel renovated. It looked much older and heavily worn. In fact, one of the drawer units literally fell onto my foot because it was in such poor condition. The rooms shown in the promotional photos are definitely not representative of what we experienced in the older building. On the positive side, the food selection is very good. There is plenty of variety, and despite the hotel operating at around 100% occupancy during our stay, the restaurants generally managed to offer enough options for everyone. The beach is another highlight. The hotel is located in a beautiful bay with clean, clear water, making swimming very enjoyable. The Hamam and Spa deserve special recognition. The staff there were incredibly friendly, professional, and helpful. This was easily the department we were most satisfied with during our stay. One issue we found very frustrating was the sunbed situation on the pier. Many guests, especially Russian guests, reserve the best spots by leaving their towels and belongings there during the middle of the night. This should not be allowed. Guests shouldn’t have to wake up at 3 or 4 a.m. just to have a chance at getting a decent place by the sea. Another inconvenience is the layout of the hotel. Since we stayed in one of the older buildings, we always had to use the two lobby elevators to reach the beach, pool, and main restaurant. The lobby is on the fourth floor, while most facilities are on the first floor. During peak hours, it becomes almost impossible to get into the elevators because there are only two serving the main areas, leading to long waits and overcrowding. Overall, Seven Seas Palmeras Bay is certainly not a bad hotel, but it did not meet the expectations created by its excellent online ratings. If you’re accustomed to the level of luxury, service, and organization found in premium resorts in Lara or hotels like Granada Deluxe, you may find this hotel disappointing. While the food, beach, and spa are definite positives, the outdated rooms, inconsistent service, poor arrival experience, and overcrowding make it unlikely that we would choose to stay here again.

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