Sun Heaven Hotel

“How we enjoyed our stay”

myself and my husband have just come back from 1 week stay in this hotel. Excellent hotel, we did not have children but lots of families with children where in this hotel, seemed like lots of facilities for children. very large. multiple pools, short walk to the beach. Hotel very clean and modern, … lisää

myself and my husband have just come back from 1 week stay in this hotel. Excellent hotel, we did not have children but lots of families with children where in this hotel, seemed like lots of facilities for children. very large. multiple pools, short walk to the beach. Hotel very clean and modern, rooms very spacious with mini fridge, kettle, tea and coffee. Excellent food and good assortment of drinks. Excellent entertainment, staff very friendly and spoke very good English. Great atmosphere. You have to pay for access to the intranet which I have not experienced before in 5* hotels cost 2 euro daily on 1 device. However this was a great holiday and great value for money, would definitely recommend for families and couples.

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“Hit or miss”

The hotel itself was clean and the room we were in was decent. All four pools were lovely. The disco bar is just a small room painted black with a few lights. Cocktails very average. The reception staff not overly friendly but not rude either, a few of the girls behind the bar by the first pool w… lisää

The hotel itself was clean and the room we were in was decent. All four pools were lovely. The disco bar is just a small room painted black with a few lights. Cocktails very average. The reception staff not overly friendly but not rude either, a few of the girls behind the bar by the first pool were very sweet, always polite. Also you have to PAY EXTRA FOR WI-FI (Daily) which we were told on arrival that we couldn’t get until 8am the next day!!! When we came back the next morning he didn’t understand why we were told that as could have just got it the night before. A taxi to the town is 25 euros, although a lot of hotels around this hotel itself still seemed remote(ish). The food was very much the same everyday so no real variation, it was lukewarm and not the best (not the worst) so we ate out alot. While there we alongside a few other guests witnessed a member of staff, a woman wearing yellow shouting and being very rude to the housekeepers who were helping by the pool, she was clapping at them and raising her voice. A young girl (worker) fell with a massive thud and seemed to be in a lot of pain, the lady handed her back the sweeper thing and I guess told her to get on with it which is when a guest stepped in and said “this is not okay”…. It was very uncomfortable and the rude worker should be ashamed. It’s a real 50/50 decision on whether I liked the hotel or not. Did I hate it? …. No Would I go back? ….. No Would I tell someone to avoid it? …. No, think everyone there were having different experiences.

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