Novotel Mexico City Toreo

“Best service thanks to staff!”

My mom and I went to Mexico City for the first time ever and we have such an amazing experience! All the staff made us feel welcomed, and everyone was very informative and attentive. The housekeeper assigned for our room, Sonia provided us with care and was able to accommodate all our requests. Thi… lisää

My mom and I went to Mexico City for the first time ever and we have such an amazing experience! All the staff made us feel welcomed, and everyone was very informative and attentive. The housekeeper assigned for our room, Sonia provided us with care and was able to accommodate all our requests. This hotel also had the best Mexican restaurant, they had so many options. Their breakfast buffet was the best part, they had so many options served but were also able to take our orders in cases we wanted something freshly made. The restaurant employees were all so friendly and welcoming. The most friendliest were Moises and Hugo, they made sure to inform us and recommend the best dishes. Sebastian was also very delightful, he made sure to check on our table often and take our requests. We had such a wonderful experience thanks to all the staff and our housekeeper! Definitely will make sure to return and hopefully get to see them again. They had our first Mexico visit outstanding and memorable.

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“Complete business hotel”

This is a very nice hotel. Room is ample, cozy and very well decorated. Very comfortable and has all amenities one expects. There is a restaurant, there is a complimentary access to an outside gym, just a couple of minutes walking in the same block. The service was a bad experience. From the check-… lisää

This is a very nice hotel. Room is ample, cozy and very well decorated. Very comfortable and has all amenities one expects. There is a restaurant, there is a complimentary access to an outside gym, just a couple of minutes walking in the same block. The service was a bad experience. From the check-in that lacked information and instructions, how to get in the room, restaurant and gym working hour and even the complimentary entrance the gym. Traffic jam in Mexico City is very caotic so plan to move nearby.

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“Hotel to book only if you do business in the area”

I stayed in the Novotel for a week for business reason. Here is my feedback on my experience in this hotel. Good points: Rooms are rather big, and modern. Looks like the hotel is rather new. The breakfast hours are quite large (until 12:00 on weekends) The restaurant of the hotel is nice, but it… lisää

I stayed in the Novotel for a week for business reason. Here is my feedback on my experience in this hotel. Good points: Rooms are rather big, and modern. Looks like the hotel is rather new. The breakfast hours are quite large (until 12:00 on weekends) The restaurant of the hotel is nice, but it’s not serving Mexican cuisine and the dishes are average. Points to improve: Noise from outside: there is a event place nearby, where I could not sleep until 3am until the music stopped (thankfully it was the only night) Air conditioning: it was not working in my room, it only got fixed a few days after multiple reminders to the reception staff Breakfast: there is a large choice of food but two items were unsatisfactory: 1) Orange juice was industrial and not good. 2) The pastries were limited in choice and not (always) fresh. Loyalty: If your are an All member, please note this hotel do not apply the Late Checkout benefit. Location: The hotel is located in a zone where you have nothing (no shops, no restaurants), only officies and industrial areas. You need to take a taxi to go into town.

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