ZEL Mallorca

“Modern Mediterranean”

This is unashamedly a love letter to ZEL It was my 2nd stay. My 1st visit was back in 2023 just after it had 1st opened It was and still is an incredible hotel and experience. It feels like a retreat where you can feel the best version of yourself. The atmosphere is relaxing whilst energising a… lisää

This is unashamedly a love letter to ZEL It was my 2nd stay. My 1st visit was back in 2023 just after it had 1st opened It was and still is an incredible hotel and experience. It feels like a retreat where you can feel the best version of yourself. The atmosphere is relaxing whilst energising and a treat for the senses. The attention to detail throughout our stay must be commended The staff are thoughtful, friendly, and professional. We were contacted on repeat occasions during our 7-night stay to check we had everything we needed. The hotel genuinely wants to understand how they can elevate your experience. This was even after after we were left a local bottle of wine in our room to thank us for being repeat guests. The food is incredible. Fresh and of the highest standard. There is something for every palate whilst showcasing local produce. It is presented beautifully in the stunning beachfront restaurant with sea views. I would describe the décor as Modern Mediterranean. It is simply stunning. It is so photogenic. The pools are kept spotlessly clean, and even the sunbeds feel like luxury. Special thanks to the staff around the pools as they work hard to keep the standard high. You are always greeted with a smile. The rooms are spacious and unique with a nod to the med. You really do feel emersed by the Mediterranean experience at ZEL. Even the toiletries are incredible. Everything in the room feels carefully curated and considered. We also dined at BESO, and the lobster paella was sensational. The service and hospitality make you feel like a star.  I work for a major tour operator and would not have any hesitation in recommending this hotel. I can't wait to try the other ZEL hotels

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“Stylish and Lively Hotel with Great breakfast”

Zel Mallorca is a beautiful, stylish hotel with a very cool and trendy atmosphere. The breakfast was very good, the restaurant was excellent, and everything felt clean and well taken care of. The staff were friendly, welcoming, and helpful, which made our stay enjoyable. One thing to know is that … lisää

Zel Mallorca is a beautiful, stylish hotel with a very cool and trendy atmosphere. The breakfast was very good, the restaurant was excellent, and everything felt clean and well taken care of. The staff were friendly, welcoming, and helpful, which made our stay enjoyable. One thing to know is that there is no traditional concierge service, so it may feel a little less personal if you are used to classic luxury hotel service. The hotel also has a very lively, hype vibe, which is great if you enjoy music, energy, and a fun atmosphere. However, for older guests or anyone looking for a very quiet and relaxing vacation, it may feel a little too busy at times.

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“Excellent”

Lovely place for a relaxing drink at night with lovely views. Prices on par with other bars in the vicinity and excellent service from staff.

“Aesthetically pleasing hotel but too much of a beach club!”

I stayed for a week end of July into August, the hotel itself is very aesthetically pleasing, clean and spacious. The room was lovely and if requested always left at a high standard by the cleaners. I will note the cleaners come round very early, often before 9am to clean, this is a little inconven… lisää

I stayed for a week end of July into August, the hotel itself is very aesthetically pleasing, clean and spacious. The room was lovely and if requested always left at a high standard by the cleaners. I will note the cleaners come round very early, often before 9am to clean, this is a little inconvenient if you’re getting ready for your day, although no one rushes you, you do feel as though you should depart the room speedily. The pool area offered lots of bed available throughout the day on quieter days however on days where groups had booked out for the beach beds, the pool area was not atall relaxing and found said groups were prioritised more, often spilling into the supposedly guests sun beds. It is also a hotel where there are constant ‘photoshoots’ around the pool and throughout the hotel. I did not find this very relaxing and at times did not feel comfortable due to the possibility of being in the background. Smoking is also permitted in all areas and not a designated area around the pool, as a non smoker I don’t always agree with this due to the effects of passive smoking. The staff at Beso were friendly enough, although the prices for food and drink are more expensive than they are worth, for example; €9 for some crisp sprinkled with rock salt, and with a limited menu poolside. Breakfast however offered a variety of cooked, fruit, pastries and fresh juices, with the lady who greets you having a very clam, welcoming manner. Although I do not understand this concept of a floating reception, the staff were very friendly. I did find at check in, all be it that was 2am, the receptionist did not give basic information such as pool opening times, checkout, the mini bar rules or on other amenities the hotel has to offer, something at which I think is useful to guests to get the most out of their stay. On checkout day, as we had a late flight we asked about late checkout, this was offered for another 2 hours at an additional €100, which seems a lot for two hours on from a 12pm checkout. On checkout we were asssited by a different member of staff who offered the use of the courtesy room at a time suitable to us if available, this is for a 30 minute period, which I was very grateful for but why was this not offered or even mentioned when enquiring about late checkout earlier in the day? Overall my stay was some what pleasant, as said the hotel itself is aesthetically pleasing, staff friendly and very nice food but I feel as though I do not fit the ‘image’ required for this hotel and therefore felt uncomfortable at times during my stay.

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