Meliá Lloret De Mar

“Another amazing hotel from Melia”

We stayed over the Easter break and were impressed with the appearance, cleanliness and excellent service from staff. This hotel is beautiful. You are greeted by a gorgeous smelling, aesthetically pleasing, Reception area and staff keen to assist you. Reception staff were very helpful in taking … lisää

We stayed over the Easter break and were impressed with the appearance, cleanliness and excellent service from staff. This hotel is beautiful. You are greeted by a gorgeous smelling, aesthetically pleasing, Reception area and staff keen to assist you. Reception staff were very helpful in taking care of our luggage until our room was ready and bringing it up to the room. Facilities Very quiet pool area when we stayed which was perfect for us. We had no trouble at all getting sunbeds the whole week. Pool area is clean and well maintained. Pool towels are provided and can be exchanged for fresh ones each day. Great non slip pool area and plenty of shaded areas. Water was very cold during our stay though. No pool toys/balls are permitted in the pool. Lovely grounds with a small playground and zipline onsite. Surprising that the area immediately adjacent to the playground is not fenced off and access restricted to guests only and anyone can walk onto site which is a little concerning. Small outside gym area and kids club which I think was from ages 4-10. Lovely bar area next to Reception, very small but there was another adjacent seating area which could be used. There was entertainment on for 3 nights out of the 7 we stayed, this may increase over the forthcoming weeks as the season gets into full swing. Food Only one of the three restaurants onsite was open so it was very busy. During our last few days we realised you could order food from the pool bar, but it wasn't advertised anywhere. In the main restaurant, seats are very close together and there is not much room between tables. There is a terraced outside area if you wanted to eat outside. The hotel hosted several large groups of children's sports teams during our stay which spoilt quite a few mealtimes as it was like being in a school canteen. Teenagers and young people not queueing, walking around eating food and not using tongs - we witnessed a group of them running in and out of the restaurant and grabbing handfuls of diced fruit in bowls with their hands which we raised with staff. The food available was the smallest selection I have seen before, but it is a smaller hotel than we have stayed in previously. No children's section for food - so you may struggle if you have fussy eaters. There was always pizza and pasta available - unless the school kids eat it all! Also strangely enough, no ice cream for dessert at any meal. Also no themed days for food, so it was very samey. Food was sometimes not very hot unfortunately. Rooms We had two double beds in our room for a family of four and it was ample space for all of us. The room was cleaned daily, beds made, bins emptied and complimentary bottles of water provided. Very small balcony for this type of room so not much room to dry wet swimwear etc, but perfectly acceptable. Surrounding Area It is about a 10 minute walk to the town and beach. Very few 'proper' shops. All of the same kinds of shops selling 'tat'. Cami de Ronda is a beautiful walk but hard work on the old legs, as is the beautiful walk alongside the Castle. There are some beautiful places to explore but wear trainers and take water and sunscreen It is a beautiful hotel and the staff were fabulous. I would absolutely stay again, only hopefully when they are not hosting hoards of teenagers!!

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“Indoor Spa pool is NOT free. 25 quid for hour.”

Hotel's indoor spa pool and sauna are all charged services at 25 Euros per hour. Outdoor pool was cold and we needed a warm pool. So forget about swimming in colder months. Entertainment was only on Friday and Sat night for an hour playing a string instrument (we visited mid April). Parking is 21 … lisää

Hotel's indoor spa pool and sauna are all charged services at 25 Euros per hour. Outdoor pool was cold and we needed a warm pool. So forget about swimming in colder months. Entertainment was only on Friday and Sat night for an hour playing a string instrument (we visited mid April). Parking is 21 Euros per day. At breakfast and dinner we had to ask everyday about the dishes contents which irritated the chef sometimes (as we were Veg). Otherwise staff is excellent and hotel is clean.

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“A hotel that excels at managing its own interests”

The hotel delivers what it advertises: decent facilities, functional rooms, pleasant staff. No complaints there. What was truly revealing was how they handled a specific incident: the fire alarm went off four times between 4:45 and 5:30am on my last night, making it impossible to rest before a 7-h… lisää

The hotel delivers what it advertises: decent facilities, functional rooms, pleasant staff. No complaints there. What was truly revealing was how they handled a specific incident: the fire alarm went off four times between 4:45 and 5:30am on my last night, making it impossible to rest before a 7-hour drive home. Fair enough — safety protocols exist for a reason, I get it. What speaks volumes is what came after: a beautifully written response, full of warm words, gratitude and hopes to welcome me back soon... with absolutely zero concrete gesture toward the affected guest. No acknowledgment beyond pleasantries, no compensation, nothing. Just the heartfelt wish to "see me again soon." With respect: no, thank you. The full-board breakfast we couldn't make it to due to the situation wasn't even mentioned. I assume that also falls under their "protocols." A hotel that works fine when everything goes smoothly. When something goes wrong, you quickly learn where their priorities actually lie.

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“This hotel has potential, but has still a long way to go for the five stars hotel they claim to be!”

This is a new Melia hotel, opened in the spring of 2024. We came from The Level at Melia Sky hotel in Barcelona to Lloret de Mar. We had a booking at the Level, including breakfast and dinner, which was made in the beginning of the year. A week before our check-in date we got the following message … lisää

This is a new Melia hotel, opened in the spring of 2024. We came from The Level at Melia Sky hotel in Barcelona to Lloret de Mar. We had a booking at the Level, including breakfast and dinner, which was made in the beginning of the year. A week before our check-in date we got the following message from the hotel. "We are reaching out to inform you, unfortunately, that due to reasons beyond the hotel’s control, our Private Lounge — previously known as The Level Lounge — will no longer be available starting October 6th. We hope this change will not affect the rest of your experience with us. In recognition of your membership and as a token of our appreciation for your understanding, we are pleased to offer you the following exclusive benefits during your stay: • Free parking throughout your stay • One entry per person per stay to access our YHI Spa circuit • Late check-out until 2:00 PM (subject to availability)" I answered the Guest Experience Manager Fran Nieto who had signed the e-mail, and Francisco Manuel whose name also mentioned. I asked why they sent the information a week before our check-in? The hotel must have known about not having a Lounge service for weeks, if not months before. However, I did not get an answer! Everybody knows that you usually don’t get any good deals a week before check in. Because of this I think that most people won’t cancel, even if the reservation category would allow, like ours. Everybody who has booked a stay with a higher category, which includes a Lounge service, knows that free parking and a visit to the spa do not cover for not getting the lounge service. Those would have been sufficient as a positive gesture for not providing the Level service, for which we also paid for. An upgrade to a suite would have been a positive and welcomed gesture. I learned that the value for one hour visit at YHI Spa is €10/pers. The cost for the hotel parking is €21/day. At hte check in we got 4 drink coupons/person, for a five days stay, very generous. I got however some more coupons, when mentioned that with the lounge service you can drink softdrink, coffee, beer and wine, throughout the day, not to forget the snacks etc. Arriving by car the first impression was not the most positive. Because the building is old the drive to the parking garage is very narrow and curves are tight. The cars we drive today have grown significantly during the past 60 years. The garage itself is very dark even if all the lights are on. There is no lift from the garage! You find a narrow staircase leading up to the court where you find the main entrance. This needs significant improvements if you want to be a 5-star hotel! The Level room with sea view, which we had booked, was nice and spacious. Also, the bathroom is spacy. The shower is in the bathtub, which we don’t like. We feel that a five-star hotel should have a separate shower space. I am aware the shower is not one of the star rating factors for a hotel, but still. At his hotel I mention the same issue as with th Level at Sky Barcelona: The Nespresso coffee machines are not properly cleaned. The breakfast was OK, but nothing to brag about. Compared to the Level Sky hotel in Barcelona, from where we came. This is another world, difference night night and day, and here we have the night. The quality of the dinner, wich was included, was the worst we remember having. Still a long way to go to a restaurant at a five-star hotel. The most positive thing about this hotel is the personnel. They were always very positive and helpful. They did everything within their capability (and tools given). We felt pity for the persons serving the dinner. They knew that the guests were dissatisfied with the quality, but they could not do anything abou it. Many thanks to David for serving us in the restaurant, and Aminata at the reception.

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